Description
When shipment of a customer's order has been delayed, send this apology letter template detailing the reason for the delay and when the order will ship.
User
[Company Name]
[City, ST ZIP Code]
[Date]
[Recipient Name]
[Company Name]
[Street Address]
[City, ST ZIP Code]
Dear [Recipient Name] :
Thank you for notifying us that you have not received the goods that you ordered on [date] . We regret that this has occurred and have identified the reason for the delay.
[Explanation]
We expect to ship your order on [date] , and you should receive it by [date] . For future reference, your order number is [order number] .
We appreciate your business and apologize for any inconvenience that this delay may have caused. You are a valued customer, and we are committed to providing you with the best service possible. If I may assist you, please contact me at [phone number] .
Sincerely,
User